Car Hire in Finger Lakes

-0 I was not told and given a car that required battery re charge! Takes hours to refill and places to refill are scarce!! I would never knowingly rent a car like this

No hybrid

While there were many cars available I was assigned a Chevrolet Spark (sub-compact) by the desk agent. I am 6'3". The car was a 2020 model with 40,000+ miles, had not been cleaned from the previous driver, had bald tires, and warning that the oil life was at 0%. $500+ for 3 days in an uncomfortable and potential unsafe vehicle.

No issues!

I rent cars at the Syracuse airport several times per year. My experience has ranged from "fine" to outright horrible. I will only rent from Enterprise from now on. I had a great experience with a very friendly clerk at check-in. A nice, clean car that doesn't smell like smoke - no small thing these days - and a friendly staff member at drop-off. I'm moving my business to Enterprise.

I booked a car at the airport in Syracuse, just to find out that the car was never booked there but in the downtown. Which, naturally caused some issues as I had to head out for a customer dinner held in Skaneateles and then next day to our production site in Auburn. This situation caused the issues as well to Enterprise, as they had cars on the airport booked for other customers already. Eventually, we resolved the situation luckily, with loads of energy lost and nervousness around time, money and energy. Thus, I never even took over the car booked through Kayak as there was no sense for me to book the car in downtown Auburn - which was my end destination from the airport in Syracuse.

I showed up to find out there were no cars available even with the reservation. After leaving the airport I was able to make another reservation about 2 hours later. There is no way to call the Representatives at the airport to find out if there were in fact cars there. So I called what must have been an Alamo corporate office and was assured there were in fact cars available. I then went back to the airport to pick up a car to find out there are still no cars available. Alamo enterprise, hertz, the entire fleet at the Syracuse airport was allowing reservations but had no cars to rent. This was an absolutely miserable experience.

Heavy Cigarette smell in car Charged us double the price on our credit card even though receipt is for correct amount. Still disputing this matter Very difficult to contact local Avis.. rolls over to national call center.. very frustrating

Vehicle needed maintenance, vibrated badly probly needed a front end alignment or tire balance. Only had to use it an hour a day otherwise would've taken it back.

Should have been told to call my insurance company. Windshield very cloudy,hard to see out of. Had to clean.

The SUV was quite comfortable but was filthy when we picked it up. Originally I thought I requested a small SUV but when I got to the counter I was told otherwise. He offered an upgrade for the infinity SUV so I agreed. After paying and picking up the vehicle it was noted to be filthy and smelled strongly of cigarette smoke. To the point it made us nauseated. I am on chemotherapy and we also had a 5 year old with us. Me being on chemo made the smoke sensitivity worse. We were in a tight deadline after we picked it up to get to our destination so I couldn’t exchange it. I mentioned it to the clerk in the parking garage but was told us have to go back inside the airport. As above, we didn’t have time to spare. Upon return I mentioned to the attendant in the airport, she took my name and number then assured me a manager would call. It’s been 3 days later now and no phone call. Very disappointed in this transaction and likely to never rent from Payless again. Would ultimately appreciate some sort of compensation for the filthy vehicle.

a different rate was offered online and on the phone from in person for extending the trip this means that I had to drive to the airport to book an extra day for my rental

Pick up and drop off were simple.

The pickup process for Dollar is broken. They make reservations without having the cars to fill them. Every other company had no line, while Dollar had 15 people in line because they had no cars to rent. We waited an hour for a car to “be cleaned” and given to us. The employee was unapologetic and dressed in athletic shorts and a gray T-shirt while giving the impression that he didn’t care. Meanwhile, I returned the car 18 hours ago and I still haven’t seen a turn in receipt in my email. Pay the extra money and rent from someone else.

CSR’s were lacking in courtesy.

I reserved weeks ahead of time, but when I got there, thu said that they didn't have a car. They explained that they book many more reservations than they actually have cars for. They didn't seem to care about that policy negatively affecting travelers. I waited for two hours, and was eventually able to get a car. Th clerk wasn't apologetic in the slightest.

Steve in the Syracuse airport was excellent and that’s it. The car was clean and he was very helpful and understanding of our situation on how we were treated by the other location. However the my experience other than that was subpar to day the least. When I went to pick up the car at the West Geneses location Syracuse it was a disaster. Our reservation was canceled without reaching out to us and the car was rented to another family. When we tried to get an explanation we were told we weren’t there by 9am turned around gave us the phone number to corporate and said this is all I can do to help you. When we realized the family behind us turned the vehicle we asked to rent that one she said no your reservation was canceled and I had to go through the entire process again and didn’t help Zero with anything. When I called corporate it was the same pretty much being passed around and everyone really not trying. I was able to speak to someone who found us a vehicle at the airport location across town and no way of getting there. I had to find transportation to get us over there lost pretty much several hrs of my daughters graduation just trying to fix a problem that was created by you even after I had confirmation on my end. I can continue with plenty more . I hope someone from customer service at least tried to make this better somehow on how much stress they caused me and my family on this was supposed to be a joyous celebration and weekend.

I prepaid for this rental but then got charged $20 more than that amount. Just enough to notice but nor enough to waste time collecting. Just a bad experience and no more Budget/Avis. This never happens with Enterprise.

They were great but a little hidden in the back if a warehouse building.